Shift Leader
$14.50 - $18/hr
PrimaryAccountability: The Shift Leader is responsible and accountable for all restaurant activitieswhile on duty, in the absence of the General Manager and Manager. The ShiftLeader works with the ...
[closed] Carls Jr 0142
2 jobs near Columbus, OH
Shift Leader
$14.50 - $18/hr
PrimaryAccountability: The Shift Leader is responsible and accountable for all restaurant activitieswhile on duty, in the absence of the General Manager and Manager. The ShiftLeader works with the ...
Crew
$12.75 - $16.50/hr
PrimaryAccountability : The Crew Person is responsible and accountable for performing specifictasks and duties, as assigned, within the restaurant. The Crew Personprovides each Guest with a positive ...
Crew
$12.75 - $16.50/hr
PrimaryAccountability : The Crew Person is responsible and accountable for performing specifictasks and duties, as assigned, within the restaurant. The Crew Personprovides each Guest with a positive ...
$14.50 - $18/hr
Full-time
Re-posted 14 days ago
Job description
PrimaryAccountability:The Shift Leader is responsible and accountable for all restaurant activitieswhile on duty, in the absence of the General Manager and Manager. The ShiftLeader works with the Restaurant Management Team to ensure all activities areconsistent with and supportive of the restaurant's business plan. The ShiftLeader ensures all Crew Persons are performing their job responsibilities andmeeting expectations in all areas of their job description.
EssentialFunctions:The essential functions of the Shift Leader position are denoted below in thefollowing key areas:
TOTAL GUEST SATISFACTION
Consistently provides a quality product and Guest service experience that deliverstotal Guest satisfaction.
- Takes necessary action to ensure all Guest receive "Six Dollar Service";anticipates and exceeds the Guests needs; handles "special situations"and requests immediately in a positive manner that encourages Guest toreturn.
- Effectively "paths" the restaurant to monitor all aspects of therestaurant's operation to anticipate problems; takes initiative to correctproblem areas immediately.
- Consistently enforces and maintains all Carl's Jr. QSC (Quality, Serviceand Cleanliness) standards.
- Monitors and maintains proper staffing level and labor costs whileensuring high levels of QSC.
- Observes employee attitudes; takes appropriate steps to create a friendlyatmosphere for employees and Guests.
- Suggests to Restaurant Management ways to improve Guest service.
Strives to improve the skills and performance of all Crew Persons.
- Effectively trains Crew Persons utilizing the existing training program.
- Provides regular performance feedback to motivate and improve theperformance of all Crew Persons.
- Provides direction and supervision for Crew Persons to maintain highproductivity and high crew morale.
- Communicates employee work performance to the General Managerand appropriately addresses performance issues; maintains properdocumentation of all disciplinary situations.
- Makes an on-going effort to improve personal performance level.
Supports efforts to maximize sales and profits and minimize controllable costsby effectively directing and supervising work shift activities.
- Makes sound business decisions quickly to ensure Guests receiveservice beyond their expectations.
- Effectively plans, organizes and implements all daily operationalroutines and activities; completes all required administrative duties anddaily paperwork.
- Able to supervise and perform closing and/or opening duties, asdirected by Restaurant Management.
- Supports the goals, decisions and directives of Restaurant Management.
Complies with all Carl's Jr. policies and procedures regarding business andpersonnel practices.
- Complies with and models all company policies standards, proceduresand guidelines; enforces all in a fair and consistent manner.
- Holds employees and self accountable for the methods and processesused to achieve results.
- Role models and sets a positive example for the entire team in allaspects of business and personnel practices.
Models and encourages Carl's Jr. shared values.
- Is completely focused on and driven by the Guest.
- Is of high personal integrity and treats all employees with honesty,respect and dignity.
- Establishes an environment of trust to ensure honest, open and directcommunication; and provides a communication process that works up,down and across the organization.
- Is performance oriented and driven; clearly communicates performanceexpectations, measures performance results, recognizes and rewardsgood performance and is intolerant of poor performance.
EDUCATION
High school diploma or equivalent. Good verbal and written communicationskills; is capable of communicating effectively with General Manager,customers and co-workers; bi-lingual skills a plus.
EXPERIENCE
Must have successfully completed the entire Crew Person Training Programrequirements. Must be a minimum of 18 years of age.
TRANSPORTATION & INSURANCE
Must have reliable personal transportation, a valid driver's license and proof ofinsurance.
ACCESSIBILITY
Must have a telephone or other reliable method of communicating with therestaurant. Maintains an open door policy.
HOURS
Must be able and willing to work flexible hours including opening and closingshifts.
Skills &Abilities:
Demonstrates and/or possesses the following:
- Basic knowledge of computers.
- Organizational, planning and time management skills.
- Team building skills.
- Problem solving skills.
- Ability to troubleshoot cash handling problems; good mathematicsskills.
- Excellence in performing the duties of all work stations and incompleting assigned tasks and duties.
- Ability to look at the restaurant operations (from a customer'sviewpoint).
- Ability to take initiative.
PhysicalAbilities:
Must be able to:
- Stand for long periods of time.
- Bend and stoop.
- Work around heat.
- Work around others in close quarters.
- Move throughout the restaurant and visually observe restaurantoperations and employee work performance.
- Lift 50 - 75 pounds.
- Work with various cleaning products.